The fine print, set in full.

DigitalNorthCollective (“we”, “us”) is the data controller for personal data processed through digitalnorthcollective.com and related service communications. Our registered address is 04229 Karl-Heine-Str. 47, Leipzig, Germany, and privacy requests may be sent to [email protected].

What we collect. When you contact us or engage our services, we process identification and business contact data (name, email, phone, company), project correspondence, billing records, and technical logs (IP address, browser type, pages viewed) required to operate the site securely.

Purpose & legal basis. We process data to respond to inquiries (Art. 6(1)(b) GDPR — pre-contractual measures), to perform contracts and issue invoices (Art. 6(1)(b)), to meet legal accounting obligations (Art. 6(1)(c)), to protect the service against abuse (Art. 6(1)(f) — legitimate interest), and where you have given consent for optional analytics or marketing (Art. 6(1)(a)).

Recipients & transfers. Data is shared only with processors needed to run our operation — secure email, hosting, payment, and analytics providers — under data-processing agreements. Where a provider processes data outside the EU/EEA, transfers rely on EU Standard Contractual Clauses or an adequacy decision.

Retention. Inquiry data is retained for up to 24 months after the last contact. Contractual and invoice records are kept for the statutory 10-year period under German commercial and tax law. Analytics data is retained for a maximum of 14 months.

Your rights. Under the GDPR you may request access, rectification, erasure, restriction, portability, and objection to processing based on legitimate interests, and you may withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority — for us, the Sächsischer Datenschutzbeauftragter (Saxony).

CCPA / CPRA notice. California residents may request disclosure of the categories and specific pieces of personal information we have collected, ask us to delete it, and opt out of any “sale” or “sharing” as defined by the CCPA. We do not sell personal information. Requests can be made to [email protected] and will be honored within the periods required by law. We will not discriminate against you for exercising CCPA rights.

These Terms govern engagements between DigitalNorthCollective, 04229 Karl-Heine-Str. 47, Leipzig, Germany, and the client identified in the applicable proposal or statement of work. By accepting a proposal, paying an invoice, or instructing us to begin work, you agree to these Terms.

Scope. Services — including commercial web assets, client acquisition systems, hosting configuration, and related advisory — are defined in the agreed proposal. Work outside that scope requires a written change order and may affect fees and timelines.

Fees & payment. Prices are stated in the proposal and, unless noted otherwise, exclude VAT. Invoices are due within 14 days of issue. Late payments may accrue interest at the statutory default rate (§ 288 BGB). Payment links are processed by our payment provider; we never store full card details.

Delivery & cooperation. Timelines assume timely access to content, credentials, and feedback from the client. Delays in client input extend delivery dates accordingly. Acceptance occurs upon delivery, or automatically if the client does not report material defects within 10 business days.

Intellectual property. Upon full payment, all intellectual property rights in client-specific deliverables transfer to the client. We retain rights to pre-existing tools, frameworks, and know-how, and reserve the right to reference non-confidential work in our portfolio unless agreed otherwise in writing.

Confidentiality. Each party will protect non-public information received from the other with at least reasonable care and will use it only for the engagement. Obligations survive for three years after the relationship ends.

Liability. We are liable without limitation for intent and gross negligence, and for damages resulting from injury to life, body, or health. For slight negligence, liability is limited to foreseeable, typical damages under § 536c BGB for material defects and to the contract value otherwise, insofar as mandatory statutory liability (e.g. product liability) remains unaffected.

Termination. Either party may terminate for material breach with 14 days’ written notice if the breach is not cured. On termination, work completed to date remains payable, and we will hand over deliverables provided payment is settled.

Governing law. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Leipzig, to the extent legally permitted. The EU Online Dispute Resolution platform is available, though we prefer to resolve matters directly via [email protected].

Cookies and similar technologies are small text files placed on your device when you visit digitalnorthcollective.com. This policy explains which cookies we use, why, and how you can control them under the ePrivacy Directive, the GDPR, and the CCPA where applicable.

Strictly necessary. These keep the site secure and functional — session integrity, load balancing, and remembering your cookie-banner choice (stored locally in your browser as cookie_accepted). They cannot be switched off through a consent tool because the site would not work reliably without them.

Preferences. Optional cookies remember choices such as dismissed notices so you are not asked repeatedly. They are only set after you accept the banner.

Analytics. Where enabled, privacy-conscious analytics help us understand aggregate traffic (pages, referrers, device classes). Data is minimized, IP-truncated where possible, and never used to build advertising profiles. No cross-site advertising cookies are set by default.

Third-party embeds. Pages with maps or media may contact the provider’s servers when loaded; those providers may set their own cookies under their policies. We load such embeds lazily where the browser allows.

Managing cookies. You can accept or decline non-essential cookies via the banner (“Start Project” stores your choice). You can also clear or block cookies in your browser settings at any time. Blocking strictly necessary cookies may degrade site functionality. For questions, contact [email protected].

We price fixed-scope engagements transparently and stand behind the work. This Refund Policy explains when payments can be returned for services billed through DigitalNorthCollective at 04229 Karl-Heine-Str. 47, Leipzig, Germany.

Cooling-off for consumers. If you are a consumer under EU law, you generally have a 14-day right of withdrawal (§ 355 BGB). For digital services, that right ends once performance begins with your express consent and acknowledgment that you lose the withdrawal right. Please use [email protected] to exercise withdrawal.

Fixed-scope projects. Deposits and milestone payments cover work already performed. If you cancel a project, fees for completed milestones and non-cancellable third-party costs (licenses, domains, hosting prepaid in your name) are non-refundable; any prepaid balance for work not yet started will be returned within 14 days of the cancellation notice.

Retainers. Monthly retainers (for example the Growth Operations Retainer) are billed in advance for the current month and are non-refundable once the service month has begun. You may cancel future months with notice before the next billing date; service continues until the end of the paid period.

Defects. If a deliverable materially deviates from the agreed proposal, notify us within 10 business days of delivery. We will remedy the defect within a reasonable time. If cure fails or is refused, you may reduce the price or, where statutory requirements are met, terminate and receive a proportionate refund.

How to request a refund. Email [email protected] with your invoice number, a short description of the issue, and your preferred outcome. Approved refunds are issued to the original payment method within 14 business days of approval. Statutory warranty and liability rights are unaffected by this Policy.